Voice in Copilot Studio Agents — How It Works (With Arabic Example)

Voice-enabled agents allow users to talk to AI agents instead of typing. With voice, your agent can: Understand spoken language Respond using speech Handle phone calls Support Arabic and multilingual conversations Voice agents in Microsoft Copilot Studio typically use: Azure Speech Service Azure OpenAI Service Power Platform How Voice Agents Work (Architecture) Voice agents follow this flow: User speaks │ ▼ Speech-to-Text (Azure Speech) │ ▼ Copilot Studio Agent │ ▼ AI Processing (Azure OpenAI) │ ▼ Response Generated │ ▼ Text-to-Speech │ ▼ User hears response Voice Agent Use Cases Voice agents are commonly used for: Customer service bots IT helpdesk assistants HR assistants Smart call center agents Arabic virtual assistants Example: User says: "Create presentation about AI" Agent responds (voice): "Sure, I'm creating a presentation about Artificial Intelligence." Step-by-Step: Create Voice Agent in Copilot Studio Step 1 — Create Agent Open: Microsoft Copilot Studio Click: Create → New C